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Privacy Policy

We're committed to protecting your privacy.

OVERVIEW

LAST UPDATED: 24 August 2025

This Privacy Policy describes how JotChord, LLC ("JotChord," "We," "Us," or "Our") collects, uses, and shares your personal information when you visit or use our services (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services.

1. INFORMATION WE COLLECT AND HOW WE USE IT

To provide the Services, we collect personal information from a variety of sources. The information we collect varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

A. Personal Information We Collect Directly From You

Over the past 12 months, we have collected the following categories of personal information:

  • Contact Details: Your email address, which is required to create your account and communicate with you.
  • Account Information: Your email address serves as your account identifier. In the future, you may have the option to provide additional account information, such as your name, location, or a profile picture.
  • Customer Support Information: The information you choose to include in communications with us, such as when sending a message through our support chat.

B. Information We Collect Automatically

When you use the Services, we automatically collect certain information about your interaction ("Usage Data"). We use technologies such as cookies and analytics services to do this. Usage Data may include your IP address, browser type, operating system, pages visited, features used, and time spent on the Service.

  • Cookies: We use cookies that are strictly necessary for the Service to function, such as those that locally store user-generated content to prevent data loss.
  • Analytics: We collect and process analytics data about your usage of the Service. This data is collected without the use of tracking cookies. You have the right to opt out of this data collection.

C. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To Provide the Services: We use your email to create and manage your account and to provide you with access to the Service.
  • For Customer Support: We use your personal information to provide you with customer support and to improve our Services.
  • For Service Communications: We may contact you to communicate about user-impacting changes to the Service, or to investigate abuse or other violations of our Terms of Service.
  • For Analytics and Service Improvement: We use data collected through analytics to monitor and analyze usage of the Service, to improve its functionality, and to develop new features.
  • For Security: We collect and use IP addresses to detect, prevent, and respond to abusive, malicious, or illegal activity on our Service. This data is processed based on our legitimate interest to protect the security and integrity of our systems and our users.
  • For Personalization: In the future, we may use your data to personalize your experience within the Service.

We do not use your personal information for marketing or promotional purposes. We do not sell or rent your personal information to third parties.

2. HOW AND WITH WHOM WE SHARE DATA

The following third-party service providers perform services on our behalf. These providers are bound by strict confidentiality and security protocols.

  • Hosting: We use Vercel for hosting our website and application.
  • Database and Identity Management: We use Supabase for our database and identity management services, including storing users' account details and user-generated content.
  • Bot Prevention: We use Cloudflare Turnstile to prevent bots by verifying users' humanity.
  • Analytics: We use Vercel Analytics and Umami Analytics to collect, aggregate and analyze anonymized usage data.
  • Communications: We use tawk.to for our interactive support chat and Google Gmail for email communications.

We will only disclose your information to third parties if obligated to do so by law, such as in response to a subpoena or court order.

3. USER-GENERATED CONTENT (UGC)

The Services enable you to create and share musical charts and other content. If you choose to make your content public, it will be accessible to anyone. We are not responsible for the privacy or security of any information that you make publicly available.

4. THIRD-PARTY WEBSITES AND LINKS

Our site may provide links to websites or other online platforms operated by third parties. If you follow these links, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

5. SECURITY AND RETENTION OF YOUR INFORMATION

We are committed to protecting your data. We have security measures in place, including firewalls, data at rest encryption, and Role-Based Access Control. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to maintain your account, to provide the Services, and to comply with our legal obligations.

6. INTERNATIONAL USERS

We may transfer, store, and process your personal information outside the country you live in, including in the United States. Your personal information is also processed by staff and third-party service providers in these countries. When we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs).

7. YOUR DATA RIGHTS

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.

  • Right to Access / Know: You have the right to request access to the personal information we hold about you.
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Delete: You have the right to request that we delete personal information we maintain about you.
  • Right of Portability: You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
  • Right to Withdraw Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent.
  • Right to Appeal: You have the right to appeal our decision if we decline to process your request.

To exercise any of these rights, please contact us at legal@jotchord.com. We will not discriminate against you for exercising any of these rights.

8. COMPLAINTS

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

9. DATA ON MINORS

The Services are not intended for use by anyone under the age of 18. We do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to have the information deleted.

As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by providing a prominent notice on our website and/or an in-app banner before the changes become effective. Your continued use of the Service after the effective date of a revised policy constitutes your acceptance of its terms.